We’re sorry about that! Please head over the “contact us” section ASAP and leave us a message or you can also reach us on social media.
When you message, please include the following information:
- Your name
- Order number
- Product name of the item ordered
- Product name of the item received
- Picture of the incorrect item
Our Sincere apologies! Please go to our ‘Contact Us’ tab, to help us get this fixed for you ASAP. Please include the following information.
- Your Name, Order Number, Product Name, Picture of the fault.
Since our products are made from natural fiber, we recommend using a damp cloth or toothbrush to clean. Avoid direct contact with water.
We do! All orders are shipped from our workshop in Colombia. Depending on your location, shipping rates vary.