FAQS

We’re sorry about that! Please head over the “contact us” section ASAP and leave us a message or you can also reach us on social media.

When you message, please include the following information:

• Your name
• Order number
• Product name of the item ordered
• Product name of the item received
• Picture of the incorrect item

Once your order has been shipped you will receive an email with your tracking number. You may follow your order on the DHL website. 

Since our products are made from natural fiber, we recommend using a damp cloth or toothbrush to gently clean. If the item has been in direct contact with water, make sure to dry completely before storing.

We do! All orders are shipped from our workshop in Colombia via DHL Express. Depending on your location, shipping rates vary. Orders are subject to additional shipping charges based on the country’s taxes, tariffs and duties. These fees are to be paid by the recipient upon arrival.

If you have questions about customs charges please contact your local customs office.

*Unfortunately we cannot ship orders to PO boxes.

If you need to cancel your order, please contact customer service within the 30 minutes of placing the order and we will try our best to accommodate your request. However, if the order has already entered the packing process in our distribution center, we can no longer cancel your order.